Was sold defective engine, failed in less than a month. Purchased warranty and SouthWest Engines will not honor it.
I was sold a defective engine along with a 3yr/30000 mile warranty from SouthWest Engines (aka Engine & Transmission World and GoTo Engines).The engine failed in less than one month.
I provided all of the proof they required to return it, but after requesting reimbursement on the labor for the installation and removal, I was informed my warranty was never activated. Even before the engine died, I wrote to them on numerous occasions asking them to send me the warranty I paid for, but was completely ignored. I finally had to print the warranty they have online. I was never informed until AFTER I sent the information regarding the faulty engine, did they even speak of the so-called activation of the warranty.
There were two phone calls and over 30 emails regarding this engine, but NEVER once was this "activation" discussed. Why didn't he ask me if I activated it before fighting with me over the reimbursement for over a month? It's quite obvious they give you the run around until they finally give you this excuse. Apparently when it's too late or they have run out of reasons to honor the warranty.
I can not believe SouthWest Engines is still in business after all of the people that have been scammed by them. It dickens me to know crooks like this keep getting away with this kind of fraud.
There are so many complaints against them that it's incredible.Something needs to be done.