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PLEASE,,, DO NOT do business with these people. Scott Green is the worst person to deal with if you can get ahold of him or if he doesn't hang up on you. Took me 3 months to get correct engine, then I had to pay an extra $1200 to my mechanic for them to break down the...
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Anonymous
Anonymous

Still not resolved. Never will be as SW Engine frankly doesn't care. They received their money and have stopped all communication. The worst company I've ever dealt with,EVER....

1.0
Tryon, North Carolina
Product
I didn't like
  • Do not back up their product
  • Lack of customer service
#859193
Reply to reviews
I purchased an engine at SW engines in 02/16. The warranty stated that there is a 3 year warranty on the engine, however, it seems to be a mystery of exactly what parts is covered under the warranty. I spoke with one of their customer service weasels "Alex". I...
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Product
#853629
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I ordered a transmission for my car and it up not needing it called them back within an hour and cancel the order and they still charge me over $400!!!! Said it was handling fees PS I called in not even an hour after ordering it and they had me on hold for 30 some...
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1.0
Grand View, Wisconsin
#850326
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Been 45+ days and still don't have my car back. First engine that was sent had so much damage that it couldn't be used. Unfortunately SW engines authorized my mechanic to tear apart the engine block to see if he could salvage the engine. Once he realized it was bad...
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1.0
Product
I didn't like
  • Theives
  • Poor engine quality
  • Bad business ethics
#844501
Reply to reviews
I ordered an engine from this company because they offered a 3 year warranty. I was confident that everything would be alright and I could get past that three year point with no problems with the engine. That did not happen. I purchased the engine in November 2014...
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Anonymous
Missy

No. My issue has not been resolved. The BBB has classified the claim as unresolved since the company did not respond to my rebuttal. So the case has been closed.

2.0
Product
I didn't like
  • Paid for a warranty and did not get to use it
  • Managements customer service refused to respond to my calls
#842652
Reply to reviews
I ordered and engine on a late Saturday after determining needing replaced as was pulling old engine out also found tranny failure Called SW Engine first thing Monday told them I would need to cancel due issues unknown at the time of order was told to bad we took the...
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#834941
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I have a customer that bought a 1.9 DOHC engine for a 98 dodge neon....I received the first engine and noticed the block is broken where the front motor mount bolts to...I called the Warranty dept explained the situation and sent pictures ...in the period of two weeks...
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1.0
North Lakeport, California
#832519
Reply to reviews
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Southwest Engines - Engine Review
Paid the money up front as requested. Got the engine 3 days past time promised. Engine in horrible shape pics show broken parts and plastic pieces in cylinder heads. SW engines has done nothing to this date about any if these issues. Worst customer service ive ever...
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1.2
Product
#830447
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Unfortunately I read the reviews too late! Order engine on 3/18 & started reading reviews.. Inquired on 3/23 about canceling before engine was pulled, left emails and voicemails with Scott, no return call so I decided to take a chance I would be lucky? And the engine...
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Anonymous
Anonymous

Good luck with that.Scott is the most useless person on staff. Have had over 15 calls with Scott and he has yet to resolve ANYTHING for me and he has NEVER returned a call. Ho...

Howe, Oklahoma
#821680
Reply to reviews
I had ordered an engine from this company and 2hrs. later needed to cancel my order but didn't want to have to pay a 25% restocking fee. so I called the company 2hrs after I had ordered it and talked to a women who said I would have to call back tomorrow to talk to the...
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#807760
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